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Frequently Asked Questions

How long does it take to be admitted?

We admit individuals day and night, 7 days a week, 365 days a year. Our goal is to make the process as easy and convenient as possible for people to access treatment the moment they need it. We accommodate same-day admissions as well as pre-scheduled ones.

Will my insurance cover treatment?

Sana at Stowe is in-network with BlueCross BlueShield and OPTUM and works with other commercial insurance carriers as an out-of-network provider. Although we do not accept Medicare and Medicaid, we work with individuals and families all the time to make affordable private pay arrangements.

Click here to learn more about the value of treatment and payment options. Or go directly to verifying your insurance benefits.

What is a typical length of stay?

The full experience at Sana is designed as a 35-day program. When discontinuing alcohol or substance use, your body and mind need time to rest and heal. Depending on the amount, frequency and duration of use, acute withdrawal symptoms can last 3 to 10 days. At that point, individuals can begin to fully engage in clinical programming.

What is a typical day like?

While we work hard to individualize treatment, a typical day at Sana will look like this.

Wake-up / Morning Medical Rounds
Clinical Group
Exercise or Walk
Evidence-Based Group Therapy (DBT, CBT, MET, ACT, etc.)
Recovery Skills / Continued Care Planning
Individual Work / Cell Phone Use
Yoga / Meditation
Clinical Group
Support and Recovery Meeting (AA/NA, Smart Recovery, Recovery Dharma, etc.)
Evening Check-In and Clinical Group
Free Time / Relax / Sleep

Am I allowed to use my phone and laptop?

In the withdrawal and detox program, cell phone and laptop access is not permitted.

Is treatment private and confidential?

Yes. Sana understands the trust you place in us when seeking treatment, and we are committed to maintaining your privacy.

We are ethically and legally bound to adhere to the Health Insurance Portability and Accountability Act (HIPAA) and the Unites Stated Code of Federal Regulation Title 42: Part 2 (42 CFR Part 2), which specifies restrictions concerning the disclosure and use of records pertaining to substance use disorder treatment. In general, Sana may not inform anyone that you have attended our program or disclose any information identifying you as having a substance use disorder without your express written consent.

What is your visitation policy?

We know that social support is important during this time and want you to maintain connections to loved ones. You will have access to our house phones free of charge on a nightly basis. We also encourage friends and family to visit and engage in our treatment program to the extent you allow. Visitors are welcome at designated times (1-3pm) on the weekends and couples/family therapy will be scheduled in advance. For more information, please see our Visiting Hours FAQs.

There are several wonderful accommodations in the Stowe area, and we are happy to assist any loved ones with recommendations.

Can I go off-campus during my stay?

Once you are medically stable and cleared by Sana’s providers, there will be opportunities to leave the facility to attend sponsored groups, events and activities.

Does Sana provide transportation services?

If needed, our staff will work with you or your loved ones to make travel arrangements for safe, comfortable transportation to our facility in Stowe, VT. In addition, we will help to coordinate local transportation to medical or other appointments while you stay with us.

What kind of follow-up services are provided?

Upon discharge, Sana staff will reach out to you within 24 hours and at regular intervals after that to see how you are doing. Early recovery can be a challenging time, and it helps to have regular contact with people who know, understand and support you. With your permission, we will also follow up with any providers and loved ones as appropriate.

2023 National Patient Safety Goals

Sana at Stowe has achieved accreditation and received

a Gold Seal of Approval® from The Joint Commission®.

This accreditation award verifies that Sana meets the most rigorous quality and patient safety standards of care, and shows a dedication to excellence across the full continuum of care. Learn more.

In-network with BlueCross BlueShield and OPTUM

Sana at Stowe is in-network with BlueCross BlueShield and OPTUM
and also accepts most out-of-network insurances, and accepts all private insurance. We provide financial assistance to help with the cost of treatment.