Frequently Asked Questions

We admit individuals day and night, 7 days a week, 365 days a year. Our goal is to make the process as easy and convenient as possible for people to access treatment the moment they need it. We accommodate same-day admissions as well as pre-scheduled ones.

Sana at Stowe is in-network with BlueCross BlueShield and works with other commercial insurance carriers as an out-of-network provider. Although we do not accept Medicare and Medicaid, we work with individuals and families all the time to make affordable private pay arrangements.

Click here to learn more about the value of treatment and payment options. Or go directly to verifying your insurance benefits.

The minimum recommended stay is 14 days, but we encourage individuals to stay up 30-60 days in order to get the full benefit of the program. When discontinuing alcohol or substance use, your body and mind need time to rest and heal. Depending on the amount, frequency and duration of use, acute withdrawal symptoms can last 3 to 10 days. At that point, individuals can begin to fully engage in clinical programming.

While we work hard to individualize treatment, a typical day at Sana will look like this.

To support the health and wellbeing of its patients, visitors and staff, Sana is a smoke-, vapor- and tobacco-free environment. The use of any such products is prohibited on the property, including the outside area, porches, parking lot, driveway and in any vehicles owned or leased by Sana.

We understand that it can be challenging to quit smoking. However, according to multiple studies, smoking cessation interventions during addiction treatment are associated with an increased likelihood of long-term abstinence from alcohol and drugs.

We are here to support you and have multiple tools, including medications, nicotine-replacement products and behavioral therapies.

For confidentiality, safety and therapeutic purposes, the use of personal cell phones and other portable electronic communication devices are limited. Generally, all cell phones or other portable electronic communication devices are securely stored for the duration of treatment.

Access to cell phones is allowed for 60 minutes per day at a designated time outlined in the patient daily schedule. If an individual needs their cell phone or other electronic device outside of that time for a specific reason, this can be arranged with staff.

Yes. Sana understands the trust you place in us when seeking treatment, and we are committed to maintaining your privacy.

We are ethically and legally bound to adhere to the Health Insurance Portability and Accountability Act (HIPAA) and the Unites Stated Code of Federal Regulation Title 42: Part 2 (42 CFR Part 2), which specifies restrictions concerning the disclosure and use of records pertaining to substance use disorder treatment. In general, Sana may not inform anyone that you have attended our program or disclose any information identifying you as having a substance use disorder without your express written consent.

Yes, we have a workspace with a computer, internet connection, phone and printer.

We know that social support is important during this time and want you to maintain connections to loved ones. You will have access to our house phones free of charge on a nightly basis. We also encourage friends and family to visit and engage in our treatment program to the extent you allow. Visitors are welcome at designated times (1-3pm) on the weekends and couples/family therapy will be scheduled in advance. For more information, please see our Visiting Hours FAQs.

There are several wonderful accommodations in the Stowe area, and we are happy to assist any loved ones with recommendations.

Once you are medically stable and have been cleared by Sana’s Chief Medical Officer, there will be opportunities to leave the facility to attend sponsored groups, events and activities.

If needed, our staff will work with you or your loved ones to make travel arrangements for safe, comfortable transportation to our facility in Stowe, VT. In addition, we will help to coordinate local transportation to medical or other appointments while you stay with us.

Upon discharge, Sana staff will reach out to you within 24 hours and at regular intervals after that to see how you are doing. Early recovery can be a challenging time, and it helps to have regular contact with people who know, understand and support you. With your permission, we will also follow up with any providers and loved ones as appropriate.