Visiting Hours FAQs
Can loves ones just show up for visiting hours?
For planning and security purposes, it is important for Sana’s staff to know about visitors in advance. Patients are asked to complete a Visitor Notification form each week and submit it to staff by 9 am on Friday morning. For patient protection, if someone shows up at Sana and their name is not on a Visitor Notification form, we will not allow them into the facility.
What if a loved one wants to visit but cannot make it during visiting hours on the weekend?
Patients and loved ones should discuss this with Sana’s clinical staff, who will try to accommodate any requests.
Are pets allowed at Sana?
Sana understands that pets are very important in our lives. Due to some people’s fear of animals as well as allergies, animals are not permitted inside the building.
If a patient would like to visit with their pet in an outdoor area during weekend visitation hours, this must be discussed with clinical staff and approved beforehand. The pet’s owner or handler shall be responsible for and maintain control of the pet at all times. If the animal displays any disruptive behavior or its presence threatens to compromise patient care or the safety of others, staff may ask the owner or handler to immediately remove the animal from the property.
What about service animals?
By law, service animal as defined by the Americans with Disabilities Act, are allowed in all areas where the public is normally allowed to go. Service animals must be housebroken, under control at all times and leashed, harnessed or tethered unless these devices would interfere with their work or the disability prevents use of a device.
Can visitors get a tour of the building?
To protect the privacy of all patients, we do not allow visitors to tour the facility. During visiting hours, Sana assigns loved ones a specific meeting space and asks that visitors go directly from the lobby to their assigned meeting location.